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In order for your bug-report to be accepted (showed on bug tracker) you need to provide the following details: Character name where it happened. Approximate server time when it happened. Short description. Proof of the bug (either screens or videos, videos always helps much better) while this is optional it is highly recommended. How to reproduce it (if you can reproduce it): Any other details (optional). If you provide this details, your report will be manually accepted by one of our staff members, if you don't, it will simply be rejected and ignored. After your report is accepted, we will analyze it and confirm it or deny it (players can also help us by commenting on the report / adding any other details may be needed). Example of a correct bug report:

Hello, We're currently in Alpha Stage! To avoid multiple questions on the same subject here's what do we know so far: We've started working on S17 since like 3 weeks ago. There will be a lot of new interesting things on this project apart from the normal S17 content. We're currently playing around with as many things as we can to see what would fit and/or work or not, so the work isn't yet focused towards server. The Zenith server will be a semi-hard, non-reset server based on the previous Phoenix but adapted for the new content and gameplay. The volume of work required is waaaaaaaaay bigger than anything before, especially since we're aiming for perfection in most details as much as we can. So there will be months of work before we'll have something ready for an "official". The process of development will be: Alpha Stage (we adapt previous phoenix and set-up a big part of the content). Closed Beta (limited slots open for selected players to test what was done on Alpha and building the global concept of Zenith). Open Beta (1-3 months public editions simulating an official game and fixing/tweaking as much as possible). Official (when we're confident that our project is ready for official launch).